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Title:
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ASSESSMENT OF SUITABILITY OF E-SERVICES FOR ILLITERATE USERS |
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Author(s):
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Rawan Al-Themali and Hmood Al-Dossari |
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ISBN:
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978-989-8533-64-7 |
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Editors:
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Katherine Blashki |
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Year:
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2017 |
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Edition:
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Single |
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Keywords:
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Usability assessment, E-services, Illiterate users |
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Type:
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Short Paper |
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First Page:
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227 |
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Last Page:
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232 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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E-services can be best described as services offered by governments and organizations via the Internet. The aim of this paper is to assess how good e-services are for illiterate users. As a case study, we have chosen to evaluate the usability of e-services in Saudi Arabia. To do so, we first design a general assessment form that developed specifically to evaluate the usability of e-services for uneducated users. Then, the assessment form was used to collect and evaluate 116 e-services in Saudi Arabia. Our results show that the majority of the covered e-services were not suitable for illiterate users. Almost all e-services are not text-free, they rely on using text to communicate and use these services, which make them unsuitable for illiterate users. |
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