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Title:
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A PROCESS TO MANAGE CORPORATE KNOWLEDGE USING SOCIAL NETWORKS: A CASE STUDY |
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Author(s):
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Ricardo Araújo Costa , Rafael De Albuquerque Ribeiro , Silvio Romero De Lemos Meira , Edeilson Milhomem Da Silva |
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ISBN:
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978-972-8924-82-9 |
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Editors:
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Gunilla Bradley and Piet Kommers |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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Enterprise Social Network, Knowledge Management, Process, Metrics. |
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Type:
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Full Paper |
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First Page:
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3 |
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Last Page:
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10 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This case study describes the effects of using a Web Based Social Network (WBSN) approach to Knowledge
Management in a Brazilian software development organization. During this work it was proposed a Knowledge
Management process, with some metrics related to its phases. These metrics have been monitored since January 2008 and
have been analyzed in order to verify the efficiency of this approach. In order to give a better understanding of the
concepts related to Social Networks and Knowledge Management, it is presented a brief introduction to each one of them,
including an evaluation of existing Knowledge Management approaches. |
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