EDITORIAL
Pedro Isaías

ONLINE REPUTATION MANAGEMENT SYSTEMS FOR HEALTHCARE ORGANIZATIONS

Claudia Dossena, Andrea Cioffi, Claudia Sorrentino and Paola Amendola

STRATEGIES FOR AUTOMATIC DETERMINATION OF SIMILARITY THRESHOLD FOR GENRE-AWARE FOCUSED CRAWLING PROCESSES

Gustavo Oliveira de Siqueira, Guilherme Tavares de Assis, Anderson Almeida Ferreira, Amanda Sávio Nascimento e Silva, Vítor Mangaravite and Flávio Luis Cardeal Pádua

DEVELOPING AND IMPLEMENTING TTAT-MIP FOR THE AVOIDANCE OF MALWARE THREATS THROUGH ONLINE SOCIAL NETWORKS
Ehinome Ikhalia, Alan Serrano, David Bell and Johannes Arreymbi

MULTIDIMENSIONAL ANALYSIS FOR ASSESSING THE FEASIBILITY OF IMPLEMENTING AN E-INVOICE SOLUTION IN COSTA RICA
Juan J. Ramírez-Jiménez, Mario De-la-O. and Roberto Cortés-Morales

USER EXPERIENCE IN A DIGITAL CLASSROOM: QUALITATIVE INVESTIGATIONS WITH TEACHERS AND STUDENTS

Bartolomeo Sapio, Enrico Nicolò and Filomena Papa

DBPEDIA BASED FACTUAL QUESTIONS ANSWERING SYSTEM

Maksym Ketsmur, Mário Rodrigues and António Teixeira

CHATBOTS – AN INTERACTIVE TECHNOLOGY FOR PERSONALIZED COMMUNICATION, TRANSACTIONS AND SERVICES

Darius Zumstein and Sophie Hundertmark

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EDITORIAL Pedro Isaías

EDITORIAL
Pedro Isaías