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Title:
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USING WORKFLOW SYSTEM BASED ON ONTOLOGIES FOR BREAKDOWNS MANAGEMENT IN DOMOTIC INSTALLATIONS |
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Author(s):
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Álvaro E. Prieto , Adolfo Lozano-tello |
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ISBN:
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978-972-8924-79-9 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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Workflows, ontologies, domotic, breakdown, ITIL incident management |
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Type:
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Full Paper |
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First Page:
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81 |
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Last Page:
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88 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Workflow technology is able to support business process within a given application system. Workflow management
systems are evolving continuously with the aim of improving some of their functionalities. Two characteristics to able to
lead to improvement are: 1) the vocabulary and rules to define workflow elements and their relationships and, 2) reusing
of workflows defined in different tools. On the other hand, knowledge engineers are successfully using ontologies to
formally define domain concepts and use them as shared vocabulary. This work proposes a model that uses ontologies in
workflow management systems in order to define, develop and manage workflows that are easy to reuse. With this
method, these workflows represented in ontologies will be used dynamically by web applications to manage business
processes. As an example of application, the process of breakdowns management in domotic installations is used. |
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