|
Title:
|
THE USE OF TWITTER FOR GOVERNMENT AGENCIES IN INDONESIA |
|
Author(s):
|
Nurhalimah Harahap, Indra Budi |
|
ISBN:
|
978-989-8533-54-8 |
|
Editors:
|
Piet Kommers and Guo Chao Peng |
|
Year:
|
2016 |
|
Edition:
|
Single |
|
Keywords:
|
Social media, Twitter, social media metrics, e-government, content analysis, society |
|
Type:
|
Full Paper |
|
First Page:
|
73 |
|
Last Page:
|
80 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
Nowadays, e-government implementation in Indonesia does not meet the objectives of presidential regulation on E-government Policy. Based on the report of the United Nations in 2014, Indonesia obtained 0.4487 out of 1 for e-government and 0.2941 out of 1 for e-participation. Social media is a good way to increase e-government and e-participation because it is inexpensive, easy to implement and has been implemented by several nations that have high e-government and e-participation index. Therefore, this study aimed to analyse the phenomenon of social media used by government agencies in Indonesia, particularly messages posted in Twitter. The messages are analysed based on content, tone, source, source type, forms, and response. The result showed that Corruption Eradication Commission obtains the highest index of twitter use (9.031 out of 100) among other agencies. This number indicates that the use of Twitter by government agencies in Indonesia are not optimal. |
|
|
|
|
|
|
