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Title:
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THE TROGAN HORSE SYNDROME: SMS RINGS IN A NEW URBAN TRIBE |
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Author(s):
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Elspeth Mckay , John Lenarcic , Joan Richardson |
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ISBN:
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978-972-8924-61-4 |
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Editors:
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Gunilla Bradley |
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Year:
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2008 |
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Edition:
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Single |
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Keywords:
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effective HCI, techno drifting, techno tsunami, generational discord, parasitic learning, xenia metaphor |
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Type:
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Full Paper |
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First Page:
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33 |
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Last Page:
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44 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The purpose of this paper is to discuss the usefulness of short message service (SMS) to provide academy information
services. As ubiquitous technology beckons to entice early adopters; even with the best planning in place, predictable
outcomes remain a fallacious fantasy. The Ciborra hospitality (Xenia) metaphor provides a useful linguistic framework
to describe the interactive effect of the techno-comfortable Gen-Ys uptake of information and communications
technology (ICT) tools and their improvisation on the acceptance rate of less sophisticated users. We suggest that ICT
users may fall into two distinct cultural user tribes (techno-savvy/techno-Luddites). Consequently, great care should be
taken during these early days to promote innovative tinkering. More experimentation on SMS as a conduit for
administrivia should be encouraged. In a 2006 pilot test 186 students voluntarily registered to trial an SMS application;
only 12% responded to the online Questionnaire. Results indicate the majority valued the experience, with 83.9% of the
Questionnaire responses being positive or very positive. The trial revealed that 100% of the respondents were happy with
the quality of the information and 96% believed the information was secure. |
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