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Title:
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STUDYING THE VIRTUAL USER COMMUNITY IN AN INTERNATIONAL INNOVATION PROJECT: THE ATTITUDES AND THE CULTURAL BACKGROUND |
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Author(s):
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Borka Jerman Blai?-Donova, Andrej Jerman Blai? |
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ISBN:
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978-989-8533-54-8 |
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Editors:
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Piet Kommers, Ajith P. Abraham, Jörg Roth |
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Year:
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2016 |
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Edition:
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Single |
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Keywords:
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Virtual community, Service design and acceptance, Virtual video-conferencing center, Collaborative environment |
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Type:
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Full Paper |
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First Page:
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3 |
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Last Page:
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12 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The aim of the research work presented in this paper is to explore a virtual-user communitys influence on the design of a new, multimedia-based service within EU funded innovation project. The virtual communities considered here are the researchers and associated administrative staff, who are working on, or managing, collaboration projects or common tasks in distant laboratories all over the world. The acceptance and the attitudes of the community were studied and applied in the design of a new service offered by the Virtual Conference Centre Portal (VCCP) Global Plaza. During the study reflection of the cultural backgrounds of the user community on their attitudes towards the VCCP were seek out and the findings are discussed and presented. The studies were carried out with communities coming from three continents: Africa, South America and Europe. The paper gives a brief presentation of the service platform facilities and an analysis of the results of the performed studies. |
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