COVER - ISPCM2016
	FRONT MATTER - ISPCM2016
	STUDYING THE VIRTUAL USER COMMUNITY IN AN INTERNATIONAL INNOVATION PROJECT: THE ATTITUDES AND THE CULTURAL BACKGROUND Borka Jerman Blaži?-Džonova, Andrej Jerman Blaži?
	STUDY OF THE VIABILITY OF USING TWITTER SENTIMENT ANALYSIS IN THE HOTEL INDUSTRY Elisa Mena-Maldonado, Richard Sinnott, Maritzol Tenemaza
	A THEORETICAL FRAMEWORK TO EXPLAIN THE EFFECTS OF INTERNET-MEDIATED COMMUNICATION ON GERMAN AND CHINESE TEMPORAL UNDERSTANDING Maria Faust
	THE ROLE OF ARCHITECTURAL DESIGN IN VIRTUAL WORLDS FOR EDUCATIONAL PURPOSES Noha Saleeb, Georgios Dafoulas, Martin Loomes
	UNLOCKING THE POTENTIAL OF INFORMATION AND COMMUNICATION TECHNOLOGY FOR BUSINESS SUSTAINABILITY BY SMALL, MICRO AND MEDIUM ENTERPRISES IN VHEMBE DISTRICT, SOUTH AFRICA Manzira Mungofa Francis, Munyoka Willard
	PLAYFUL E-PARTICIPATION WITH MINECRAFT AS DEVELOPMENT TOOL FOR URBAN REDESIGN: A CASE STUDY Artan Rexhepi, Sonja Filiposka, Vladimir Trajkovik
	DIGITAL KNOWLEDGE ECOSYSTEMS: EMPOWERING USERS THROUGH CONTEXT SPECIFIC ACTIONABLE INFORMATION Athula Ginige
	AFTER-SALES AND CRM: THEIR ROLE AS A DIFFERENTIATION STRATEGY FOR CLIENTS Carlos Santos, Pedro Isaias
	THE USE OF TWITTER FOR GOVERNMENT AGENCIES IN INDONESIA Nurhalimah Harahap, Indra Budi
	INTEGRATION OF E-SERVICE QUALITY, CUSTOMER SATISFACTION AND TECHNOLOGY ACCEPTANCE André van Friderici, Pascal Ravesteyn, Benny M.E. De Waal
	STEADYSERV BEER: IOT-ENABLED PRODUCT MONITORING USING RFID Rebecca Angeles
	INTERSECTION-BASED ROUTING ON TOP OF A VIRTUALIZATION LAYER TO SUPPORT VEHICULAR CLOUD APPLICATIONS IN A SMART CITY José Víctor Saiáns-Vázquez, Martín López-Nores, Manuel Ramos-Cabrer, Jack Fernando Bravo-Torres, Esteban Fernando Ordóñez-Morales
	ASSESSING COMMUNALITY IN WEB-BASED COMMUNITIES. THE CASE OF SPAGHETTI OPEN DATA Federico Cabitza, Angela Locoro, Andrea Maurino
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