Title:	CONSUMER ADOPTION OF PERSONAL HEALTH RECORDS: AN EMPIRICAL INVESTIGATION OF PERSONAL & TECHNOLOGY FACTORS
Author(s):	Umar Ruhi, Armin Majedi
ISBN:	978-989-8533-42-5
Editors:	Mário Macedo, Claire Gauzente, Miguel Baptista Nunes and Guo Chao Peng
Year:	2015
Edition:	Single
Keywords:	Personal Health Records, PHR, Patient Facing Information Systems, Technology Acceptance, Consumer Adoption, Consumer Health Informatics.
Type:	Full Paper
First Page:	43
Last Page:	54
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	This paper reports the findings from a recent empirical research investigation about socio-technical factors that affect the adoption of electronic Personal Health Records (PHRs). The theoretical model posited and validated in this study draws upon various factors from the Theory of Planned Behavior (TPB), Social Cognitive Theory (SCT) and Technology Acceptance Model (TAM). The theoretical model was validated through a quantitative approach comprising an online survey questionnaire and an analysis of responses using exploratory factor analysis and structural equation modeling (SEM) techniques. The results from this study reveal that in addition to the expected positive impact of user perceptions of system usefulness and ease of use on the adoption of PHRs, other factors such as social norms and technology awareness are significantly associated with the individuals’ intention to use PHR systems. The study also highlights the importance of technology anxiety as a direct antecedent of intention to adopt PHRs, as well as the relative insignificance of relationships between technical factors such as system integration capabilities and end-user perceptions about the system’s usefulness. These differential effects of adoption factors are discussed in the paper. This paper contributes to the extant research literature on consumer health informatics (CHI). Through a discussion of our results, we also aim to provide recommendations and guidelines for PHR vendors and service providers in the design and delivery of PHRs and other self-management health technologies. The research findings may also be relevant for government institutions, policy makers and healthcare practitioners to aid their understanding of consumer adoption issues pertinent to PHRs.
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