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Title:
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AUTOMATED BORDER CONTROL: A COMPARATIVE USABILITY STUDY AT TWO EUROPEAN AIRPORTS |
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Author(s):
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Anne-Marie Oostveen, Mario Kaufmann, Erik Krempel, Gunther Grasemann |
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ISBN:
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978-989-8533-22-7 |
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Editors:
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Katherine Blashki and Yingcai Xiao |
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Year:
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2014 |
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Edition:
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Single |
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Keywords:
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Automated Border Control, e-gates, usability, passengers, biometrics. |
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Type:
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Full Paper |
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First Page:
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27 |
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Last Page:
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34 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Throughout Europe airports are increasingly installing automated border control (ABC) technologies as they are expected to improve security, streamline the traveling process, and facilitate better passenger experience. Although these e-gates have been in use for years, they are still underutilized by travellers. This might be partly due to problems with the systemsÂ’ usability. This paper presents a usability analysis of ABC e-gates at two large North-European international airports and compares their ease of use. Our study shows that there is scope for a better designed, standardized system with a more intuitive interface. |
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