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Title:
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ASSESSING THE FEASIBILITY OF IT-BASED KNOWLEDGE MANAGEMENT INITIATIVES: STEPS TOWARDS A BEHAVIOURAL EMPHASIS |
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Author(s):
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Stephen Corea |
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ISBN:
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978-972-8939-47-2 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2011 |
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Edition:
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Single |
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Keywords:
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IS Evaluation, Knowledge Management, Feasibility Study, Investment Appraisal. |
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Type:
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Full Paper |
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First Page:
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3 |
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Last Page:
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12 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The evaluation of information technology (IS/IT) investments and the appraisal of knowledge assets are notoriously difficult areas. The assessment of new knowledge management (KM) systems projects represents a mix of these two dilemmas. This theoretical paper is aimed at enhancing understanding of the ex-ante appraisal process which occurs at the feasibility study stage of a new KM systems project. It presents some useful ideas and approaches to aid decision-makers make appropriate assessments of the feasibility of proposed KM systems in a balanced, holistic way i.e. involving not only consideration of economic but also social and functional aspects. Three key dimensions are discussed: (i) Contextual Feasibility i.e. fit with features such as strategic aims, corporate culture, user motivation; (ii) Functional Feasibility i.e. fit with sociotechnical capabilities and constraints of human and technology actors; (iii) Economic Feasibility i.e. assessing the contribution of the KM system with the balanced scorecard approach. A heightened assessment may be achieved of behavioural considerations that significantly affect the outcomes of KM projects |
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