Title:	APPROACHES TO JUSTIFY THE USE OF WEB TECHNOLOGIES IN THE PUBLIC ADMINISTRATION: SOME APPLICATIONS TO THE SPANISH NATIONAL TAX AGENCY
Author(s):	Carmen De Pablos Heredero , Eva Pelechano Barahona
ISBN:	972-98947-5-2
Editors:	Pedro Isaías, Piet Kommers and Maggie McPherson
Year:	2004
Edition:	1
Keywords:	Information technologies, organizational change, resourced-based view, dependence resource view, transaction costs, e-government.
Type:	Full Paper
First Page:	44
Last Page:	51
Language:	English
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Paper Abstract:	From the Management and Organisational Sciences we can find some interesting explanations to the innovations the Public Administrations have realised in order to implement web-based technologies to promote the practices of egovernment. We have paid attention to some of the different approaches coming from Organisation and Business Administration Sciences to check some theoretical statements. Firstly we have considered the dynamic perspective coming from the Theory of the Organization; secondly, the enabling role that the literature gives us on information technologies. Afterwards we have chosen three Management and Organisational Approaches where the literature review mostly focus in: the Resource-Based View, the Resource Dependency Theory and the Transaction Costs one. All of them offer us a quite common vision from different perspectives. Out of a traditional competitive advantage consideration, governments can benefit from a proper implementation of IT, when the organisational change is induced according to the specific circumstances. Greater value is achieved inside, in the value chain, and outside, in the value system, and it just justifies the investments applied. But in most explanations, the final results have more to do with a clever way of “fitting the different aspects”; a combination of resources to create capabilities, than with a question of owning specific assets.
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