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Title:
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AN EVALUATION STUDY OF E-COMMERCE WEBSITES THAT USE COD PAYMENT METHOD IN THE MIDDLE EAST REGION |
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Author(s):
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Mohanad Halaweh |
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ISBN:
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978-989-8533-62-3 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2017 |
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Edition:
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Single |
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Keywords:
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E-commerce, Online Payment Methods, Cash on Delivery (COD), Middle East |
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Type:
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Full Paper |
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First Page:
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85 |
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Last Page:
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92 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The cash on delivery (COD) payment method has been increasingly used in the last few years as a method of payment for e-commerce transactions in the Middle East region. This mode of payment is provided as an alternative option to the existing traditional e-payment methods such as credit card, debit card, prepaid card and PayPal, for customers who are concerned about their information security (including private and monetary information) and the credibility of the website. The aim of this research paper was to evaluate e-commerce websites that accept the COD payment method. Twelve most popular e-commerce websites in the Middle East region were selected for this study and evaluated based on several criteria including acceptance of this payment option, visibility of this payment option on the website, and clarity of related terms and condition including charges, international delivery and others. The research findings revealed interesting results. The interpretation of the research findings and implications for e-commerce theory and practice, and future research are discussed. |
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